Items must be returned within 14 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.
If you receive any items which are faulty or damaged (which were not advertised as damaged, unpackaged or no lid) please return the items and we can either offer a refund or replacement.
At the discretion of our management, we may require photographical evidence to support claims for damages.
In the rare event of a customer receiving an incorrect item, The Beauty Store will, upon receipt of the returned incorrect item, send the correct item and refund the return postage.
Return your item(s) to the below address:
Returns Department - Enyxa Beauty Store
Unit 1 Morley Court
Upon receipt of your return, The Beauty Store will issue a refund within 3-5 working days starting from the date your return is received.
Please note delivery charges are non refundable, you will be refunded the cost of the product only.
If you bought your item in store, you can exchange it in any of our stores.
If you bought your item online, we are unable to exchange it via post. You can exchange your item in any UK store. Please remember your order invoice or packing slip as this is your receipt.
If you order has been delivered incomplete, please contact The Beauty Store at firstname.lastname@example.org.
If your order has not been delivered or you believe it has been lost, please read the following and then contact us at email@example.com.
Please check your order this will indicate the date of dispatch, we can confirm all orders have left our building and proof of postage can be supplied.
- takes 2-3 working days to arrive, but may take longer than that.
Please check with your neighbours or check a safe place that the Postman may have left your post.
If the order can still not be located after 15 working days, we can send a replacement item or issue a refund.
*working days for the purpose of our Returns & Refunds policy, do not include Saturday, Sunday or Bank Holidays.